Terms and Conditions
Last updated: 5 August 2026
About these Terms and Conditions
These Terms and Conditions govern your use of the East Devon Excellence website at https://eastdevonexcellence.co.uk.
By accessing or using this website, you agree to these Terms and Conditions. Please do not use the website if you do not agree to them.
Who we are
The website is operated by East Devon Excellence Ltd, a company registered in England and Wales under company number 13461495.
Registered office:
Mazzard Farm
East Hill
Ottery St Mary
England
EX11 1QQ
Email: hello@eastdevonexcellence.co.uk
Other policies
These Terms and Conditions should be read together with our:
Privacy Policy
Cookie Policy
Any separate terms that apply to membership, competitions, promotions, events or other particular services will also apply where relevant.
About our website
East Devon Excellence provides general visitor, tourism, business and event information about East Devon.
The website includes information about places to stay, eat and visit, local events, offers and participating East Devon Excellence members. It also provides a member login and allows events and other content to be submitted.
The website is made available free of charge.
Website information
The content on this website is provided for general information only.
We take reasonable care when preparing and publishing content, but we do not guarantee that all information will always be accurate, complete or up to date.
Information about events, prices, opening hours, availability, facilities, travel, offers and services may change at short notice.
You should confirm important information directly with the relevant business, venue, organiser or service provider before travelling, booking or making a purchase.
Nothing on this website constitutes professional, legal, financial, medical or other specialist advice.
Third-party businesses and services
East Devon Excellence promotes and provides information about independent businesses, venues, attractions, accommodation providers, restaurants, event organisers and other organisations.
Unless expressly stated otherwise, these organisations are independent from East Devon Excellence Ltd.
We do not own, manage or control their businesses, services, premises, products, events or booking arrangements.
Any booking, purchase or agreement you make with a third party is between you and that third party and will be subject to its own terms, conditions, cancellation policy and privacy notice.
East Devon Excellence Ltd is not a party to that agreement and is not responsible for:
the availability or quality of third-party products or services;
prices, bookings, payments, refunds or cancellations;
the acts or omissions of a third-party provider;
changes to an event, offer, opening time or service;
any injury, loss or damage arising from your dealings with a third party; or
the accuracy of information supplied to us by a third party.
Nothing in this section excludes any liability that cannot lawfully be excluded.
Events and offers
Event and offer information may be supplied by members, event organisers and other third parties.
Dates, times, prices, availability and other details may change or may be cancelled without notice.
You should check the organiser’s or provider’s own website and contact them directly before attending, travelling or making a booking.
Any offer displayed on the website may be subject to additional eligibility requirements, exclusions, expiry dates and the provider’s own terms.
East Devon Excellence Ltd does not guarantee that an event will take place or that an offer will remain available.
External links
The website contains links to third-party websites, including member websites, booking services, social-media platforms, maps and event pages.
These links are provided for convenience and information only.
We do not control third-party websites and are not responsible for their content, availability, security, accessibility, privacy practices or terms.
A link from our website does not necessarily mean that we endorse the third party or everything published on its website.
You should review the applicable terms and privacy information before using an external website or providing personal information.
Member accounts
Some areas of the website may be restricted to East Devon Excellence members or registered users.
You are responsible for:
providing accurate and current account information;
keeping your username and password confidential;
not allowing another person to use your account without authority; and
notifying us promptly if you believe your account has been accessed without permission.
You must not attempt to access another person’s account or any restricted part of the website without authorisation.
We may suspend or disable an account where we reasonably believe that:
these Terms and Conditions have been breached;
the account presents a security risk;
information supplied is inaccurate or misleading;
the account has been misused; or
suspension is otherwise reasonably necessary to protect the website, East Devon Excellence or another person.
Membership itself may be subject to separate membership terms agreed between East Devon Excellence Ltd and the member.
Submitting events and other content
You may be able to submit events, listings, offers, articles, photographs, logos or other material for consideration.
By submitting content, you confirm that:
the information is accurate to the best of your knowledge;
you are authorised to submit it;
it does not infringe another person’s copyright, trade mark, privacy or other rights;
you have obtained any necessary permission from people shown or identified in the content;
it is not unlawful, defamatory, misleading, discriminatory, threatening or offensive;
it does not contain viruses, malicious code or harmful material; and
it complies with applicable advertising and consumer-protection laws.
You remain responsible for the content you submit.
You grant East Devon Excellence Ltd a non-exclusive, royalty-free licence to store, reproduce, edit, format, publish and promote the submitted content through our website, newsletters, social-media channels and other promotional material for the purposes of promoting East Devon Excellence and East Devon.
This licence does not transfer ownership of your content to us.
We may edit submitted content for spelling, grammar, formatting, length or house style.
We are not required to publish any submission and may reject, amend, suspend or remove content at our discretion.
You should tell us promptly if submitted information becomes inaccurate or an event is changed or cancelled.
Copyright and intellectual property
Unless otherwise stated, East Devon Excellence Ltd or its licensors owns the copyright and other intellectual-property rights in the website and its content.
You may view the website and print or download reasonable extracts for your personal, non-commercial use.
You must not, without prior written permission:
copy or republish substantial parts of the website;
use website content for commercial purposes;
alter photographs, illustrations, videos or graphics and use them separately from their accompanying context;
remove copyright, trade mark or ownership notices;
create a database by systematically extracting website content; or
use automated tools to scrape or harvest content from the website.
Where content belongs to a member, photographer, contributor or other third party, that person’s rights remain protected.
Acceptable use
You must not use the website:
for any unlawful or fraudulent purpose;
to harm, threaten, harass or impersonate another person;
to upload or transmit viruses, malicious code or other harmful material;
to gain unauthorised access to the website, server, database or another user’s account;
to interfere with the operation, security or availability of the website;
to carry out a denial-of-service attack;
to collect personal information about other users without permission;
to send unsolicited marketing or spam; or
in any way that infringes another person’s rights.
We may report suspected criminal or unlawful activity to the appropriate authorities.
Website availability
We aim to keep the website available and operating correctly, but we do not guarantee uninterrupted or error-free access.
We may suspend, withdraw, restrict or change all or part of the website without notice for maintenance, security, operational or other reasons.
We are not responsible for losses caused solely by the website being unavailable, except where liability cannot lawfully be excluded.
Security and viruses
We take reasonable steps to maintain the security of the website, but we cannot guarantee that it will always be secure or free from viruses or other harmful material.
You are responsible for using appropriate antivirus software, security measures and device protection.
You must not knowingly introduce viruses, trojans, worms, logic bombs or other malicious or technologically harmful material.
Our liability
Nothing in these Terms and Conditions excludes or limits liability for:
death or personal injury caused by negligence;
fraud or fraudulent misrepresentation; or
any other liability that cannot lawfully be excluded or limited.
Subject to this, East Devon Excellence Ltd will not be responsible for loss or damage arising from:
reliance on information published on the website;
information provided by a member, event organiser or other third party;
the cancellation, alteration or unavailability of an event, offer, booking, product or service;
your use of a third-party website or service;
the website being temporarily unavailable;
viruses or harmful material outside our reasonable control; or
unauthorised use of your account caused by your failure to protect your login details.
If you use the website as a business, we will not be liable, to the extent permitted by law, for:
loss of profits, sales, revenue or business;
business interruption;
loss of anticipated savings;
loss of business opportunity, goodwill or reputation; or
indirect or consequential loss.
Nothing in these Terms and Conditions affects any statutory rights that you may have as a consumer.
Privacy and cookies
We process personal information in accordance with our Privacy Policy.
We use cookies and similar technologies as explained in our Cookie Policy.
Where required, optional cookies will only be used after you have made the relevant choice through our cookie banner or settings.
Changes to the website
We may update, remove or change website content at any time.
Although we try to keep information current, some content may become out of date before we are able to update it.
Changes to these Terms and Conditions
We may update these Terms and Conditions from time to time to reflect changes to the website, our services or applicable law.
The updated version will be published on this page.
The date at the top of the page shows when the Terms and Conditions were last updated.
Your continued use of the website after an update means that the revised terms will apply from the date they are published.
Transfer of rights
We may transfer our rights and obligations under these Terms and Conditions to another organisation, for example as part of a restructuring or transfer of our activities.
You may not transfer your rights or obligations under these terms without our written agreement.
Severability
If any part of these Terms and Conditions is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply.
No waiver
If we do not immediately enforce a provision of these Terms and Conditions, this does not mean that we have waived our right to enforce it later.
Governing law
These Terms and Conditions are governed by the laws of England and Wales.
The courts of England and Wales will have jurisdiction over disputes relating to these Terms and Conditions, subject to any mandatory rights you may have as a consumer to bring proceedings elsewhere in the United Kingdom.
Contact us
Questions about these Terms and Conditions should be sent to:
East Devon Excellence Ltd
Mazzard Farm
East Hill
Ottery St Mary
England
EX11 1QQ
Email: hello@eastdevonexcellence.co.uk
This version is suitable for the public website. It does not replace separate membership terms, paid-service terms, competition rules or booking conditions where those activities need their own contract.